Back to work
04Healthcare— 2024
Harbor
A patient-facing platform for a network of clinics, designed to make booking care feel less like paperwork.
made to be remembered✳
Client
Harbor Health
Services
- Web Design
- Development
- Strategy
Year
2024
The challenge
Harbor had grown to nine locations on five different booking systems. Patients were confused, staff were stretched, and the brand had not kept up.
The approach
We unified booking into a single flow, rebuilt the site around what patients actually need to find, and introduced a tone of voice that is warm without being clinical.
The outcome
A single platform across all locations, and a booking experience that cut support calls by more than half.
−58%
Support calls
+33%
Booking completion
9
Locations unified
“The new site pays for itself in saved support hours every month. That was the brief, and they delivered it.”
Next project
Northwind